Personalization
By when does the ticket have to be personalized?
The organizer sets a deadline for personalization. This deadline is individual and therefore always different. The personalization deadline will be indicated in your order confirmation email. Either the deadline will be mentioned or the deadline will ...
How and where do I personalize my ticket?
If the organizer requires personalization of the tickets, please proceed as follows. IMPORTANT: Personalization only takes place after the order in your MyTicket portal. Open your MyTicket portal using the link in your confirmation email. Here you ...
What do I do if I don't have all the data I need to personalize?
All data that can be compared with an identification document must match the data of the desired ticket holder for personalization. This means that the following data must be entered correctly: First and Last Name Date of birth Full address If the ...
What data must be provided for personalization?
The organizer determines which data is required for personalization. The following data is frequently requested: First and Last Name Date of birth Full address Email address In addition, the following data may be requested: Telephone number Upload a ...
All tickets were personalized to me/the purchaser.
There are two possible reasons for this: Personalization is not necessary or has not been activated: If you don't have the option to personalize tickets in your MyTicket portal, this is at the request of the event organizer. The purchaser's name will ...
Is there a charge for the initial personalization?
No, the initial personalization after purchasing the tickets is generally free of charge. Fees are usually only charged if the ticket is to be re-personalized for another person. In rare cases, re-personalization is also free of charge. You can check ...
How can I correct the personalization data?
If you have entered the participant's data incorrectly during personalization, we can correct it. When can data be corrected? In case of spelling mistakes in name, email address, address etc. If the number is transposed or the date of birth is ...
Why is my personalization data not saved?
If your personalization data is not saved, this may be due to the following reasons: You have not yet confirmed the personalization in the confirmation window. You have not completed a mandatory field. Mandatory fields are always marked with an *. ...
Do I need to personalize my ticket?
You can see whether the ticket needs to be personalized in the ticket shop by the following symbol: Only those tickets marked accordingly need to be personalized. It's possible that not every ticket for an event needs to be personalized. ...