Is there a charge for the initial personalization?
No, the initial personalization after purchasing the tickets is generally free of charge.
Fees are usually only charged if the ticket is to be re-personalized for another person.
Fees are usually only charged if the ticket is to be re-personalized for another person.
In rare cases, re-personalization is also free of charge. You can check this in your MyTicket portal under "Ticket Information":
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By when does the ticket have to be personalized?
The organizer sets a deadline for personalization. This deadline is individual and therefore always different. The personalization deadline will be indicated in your order confirmation email. Either the deadline will be mentioned or the deadline will ...All tickets were personalized to me/the purchaser.
There are two possible reasons for this: Personalization is not necessary or has not been activated: If you don't have the option to personalize tickets in your MyTicket portal, this is at the request of the event organizer. The purchaser's name will ...Why is my personalization data not saved?
If your personalization data is not saved, this may be due to the following reasons: You have not yet confirmed the personalization in the confirmation window. You have not completed a mandatory field. Mandatory fields are always marked with an *. ...Do I need to personalize my ticket?
You can see whether the ticket needs to be personalized in the ticket shop by the following symbol: Only those tickets marked accordingly need to be personalized. It's possible that not every ticket for an event needs to be personalized. ...How can I correct the personalization data?
If you have entered the participant's data incorrectly during personalization, we can correct it. When can data be corrected? In case of spelling mistakes in name, email address, address etc. If the number is transposed or the date of birth is ...