All tickets were personalized for me/the purchaser.

All tickets were personalized to me/the purchaser.

There are two possible reasons for this:

 Personalization is not necessary or has not been activated:
 If you don't have the option to personalize tickets in your MyTicket portal, this is at the request of the event organizer. The purchaser's name will automatically be printed on the tickets. This information is irrelevant for admission.
 The tickets are valid even without individual personalization. You can use the tickets as is or hand them out to the desired participant.

 The personalization deadline was missed:
 If you have missed the personalization deadline, all tickets will be personalized in the name of the person who placed the order.
 In this case, you can re-personalize the tickets via your MyTicket portal.
 If this option isn't available, please contact the event organizer, who can reissue the ticket if necessary.




    • Related Articles

    • By when does the ticket have to be personalized?

      The organizer sets a deadline for personalization. This deadline is individual and therefore always different. The personalization deadline will be indicated in your order confirmation email. Either the deadline will be mentioned or the deadline will ...

    • Do I need to personalize my ticket?

      You can see whether the ticket needs to be personalized in the ticket shop by the following symbol: Only those tickets marked accordingly need to be personalized. It's possible that not every ticket for an event needs to be personalized. ...

    • Is there a charge for the initial personalization?

      No, the initial personalization after purchasing the tickets is generally free of charge. Fees are usually only charged if the ticket is to be re-personalized for another person. In rare cases, re-personalization is also free of charge. You can check ...

    • Who can perform a re-personalization?

      Re-personalization can be initiated by the purchaser and the ticket holder. However, the actual execution must be confirmed by the ticket holder via email. The person placing the order cannot assume this responsibility. It doesn't matter who paid for ...

    • Why is my personalization data not saved?

      If your personalization data is not saved, this may be due to the following reasons: You have not yet confirmed the personalization in the confirmation window. You have not completed a mandatory field. Mandatory fields are always marked with an *. ...