Why is my personalization data not being saved?

Why is my personalization data not being saved?

If your personalization data is not saved, this may be due to the following reasons:
  1. You have not yet confirmed the personalization in the confirmation window.



  2. You have not completed a mandatory field. Mandatory fields are always marked with an *.




  3. You have only saved the personalization as a draft. You can use the "Draft" option if you don't yet have all the participant's data. To finally save the process, you must click "Personalize bindingly."





Related articles
  1. How and where do I personalize my ticket?
  2. What data must be provided for personalization?