How and where do I personalize my ticket?

How and where do I personalize my ticket?

If the organizer requires personalization of the tickets, please proceed as follows.

IMPORTANT: Personalization only takes place after the order in your MyTicket portal.

  1. Open your MyTicket portal using the link in your confirmation email.

  2. Here you can see all the tickets purchased for this order. Tickets that require personalization are clearly marked. Before the tickets are personalized, the name of the person who placed the order is displayed next to each ticket. After personalization, the information you entered will be displayed.

  3. Now all requested data must be entered. Which data is requested is determined solely by the organizer. For example, the organizer may require a passport photo to be uploaded.

  4. After all data has been entered, the personalization must be saved. To do so, please click "Save as required."
     Before the personalization is completed, you will be informed that the data can no longer be changed or the personalization cannot be undone, which must be confirmed again.

  5. Once you have entered all the data and saved it successfully, the successful personalization will be displayed in the MyTicket portal.
     You will then have the option to download the ticket. To do so, click on "Go to Ticket" and you will find the option to download the ticket on the following page.
 

    • Related Articles

    • What data must be provided for personalization?

      The organizer determines which data is required for personalization. The following data is frequently requested: First and Last Name Date of birth Full address Email address In addition, the following data may be requested: Telephone number Upload a ...

    • Why is my personalization data not saved?

      If your personalization data is not saved, this may be due to the following reasons: You have not yet confirmed the personalization in the confirmation window. You have not completed a mandatory field. Mandatory fields are always marked with an *. ...

    • How can I correct the personalization data?

      If you have entered the participant's data incorrectly during personalization, we can correct it. When can data be corrected? In case of spelling mistakes in name, email address, address etc. If the number is transposed or the date of birth is ...

    • What do I do if I don't have all the data I need to personalize?

      All data that can be compared with an identification document must match the data of the desired ticket holder for personalization. This means that the following data must be entered correctly: First and Last Name Date of birth Full address If the ...

    • Do I need to personalize my ticket?

      You can see whether the ticket needs to be personalized in the ticket shop by the following symbol: Only those tickets marked accordingly need to be personalized. It's possible that not every ticket for an event needs to be personalized. ...