If you have entered the participant's data incorrectly during personalization, we can correct it.
When can data be corrected?
- In case of spelling mistakes in name, email address, address etc.
- If the number is transposed or the date of birth is incorrect
- Exchange of email addresses
Which data can be corrected?
- name
- E-mail address
- residential address
- Date of birth
- Company name - if used
- Company address - if used
We can correct the data under the following conditions:
- Please send your request to correct your data to help@ticketpay.de. Please use the email address provided on your ticket for verification purposes.
- If you don't have access to the email address provided, we need a photo of the ticket holder's ID. Send us a request using our contact form.
The following data may be blacked out:
- The serial number
- The access number
- The photograph