Re-personalization
How long does a re-personalization take?
Once you have requested a re-personalization and paid the applicable fee, re-personalization usually takes up to 24 hours (on working days). If the application is submitted on a Friday, public holiday or weekend, it will be processed on the next ...
Which identification document do I have to upload for re-personalization?
The current ticket holder's ID document must always be uploaded. Since only the ticket holder can decide whether and to whom he or she transfers his or her right of access, an identification document of the purchaser is not sufficient if he or she is ...
Why was my re-personalization rejected?
Re-personalization may be rejected for various reasons. The ticket holder's details (details on the ticket) do not match the details on the identification document. The submitted identification document is no longer valid. The identification document ...
Who can perform a re-personalization?
Re-personalization can be initiated by the purchaser and the ticket holder. However, the actual execution must be confirmed by the ticket holder via email. The person placing the order cannot assume this responsibility. It doesn't matter who paid for ...
How do I perform a re-personalization?
Re-personalization can be carried out if the original ticket holder cannot or does not want to attend the event and would like to transfer the ticket to another person. The ticket holder can use this process to transfer the ticket to a new ticket ...
How long can a re-personalization be carried out online?
Re-personalization can usually be done online until shortly before the event. Since the process can take up to 24 hours, the re-personalization process is usually stopped 24 to 48 hours before the event. However, the organizer can set this ...
How much does a re-personalization cost?
The organizer determines the costs for re-personalization. Therefore, these costs vary depending on the organizer and event. The price for re-personalization (per ticket) will always be displayed in your personal MyTicket portal, provided the ...
How do I get a new ticket after re-personalization?
When re-personalizing, the current ticket holder provides the details of the new ticket holder, including the email address. After successful re-personalization, the new ticket holder will receive an email to their MyTicket portal. Please note that ...