Who can perform a re-personalization?
Re-personalization can be initiated by the purchaser and the ticket holder. However, the actual execution must be confirmed by the ticket holder via email.
The person placing the order cannot assume this responsibility. It doesn't matter who paid for the ticket at the time of ordering.
Re-personalization usually requires the ID of the person registered as the ticket holder and can only be done via that person's personal MyTicket portal.
Please note that the costs of re-personalization may vary, as these are always determined by the organizer.