When re-personalizing, the current ticket holder provides the details of the new ticket holder, including the email address.
After successful re-personalization, the new ticket holder will receive an email to their MyTicket portal.
Please note that the email may also end up in your spam folder.
Alternatively, the purchaser always has access to all tickets from an order. This means that the old deactivated ticket and the newly created ticket can be found in the purchaser's MyTicket portal.