How long can a re-personalization be carried out online?

How long can a re-personalization be carried out online?

Re-personalization can usually be done online until shortly before the event.
Since the process can take up to 24 hours, the re-personalization process is usually stopped 24 to 48 hours before the event.
However, the organizer can set this individually and thus decide for themselves how long the process can be done online before the event.

Some organizers also offer re-personalization on site on the day of the event under certain conditions.
We would like to ask you to contact the organizer for this purpose.

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