What happens if the tickets get lost in the mail?
If this is the case, we can alternatively send you a print@home ticket.
You can easily request access via ticketpay.de/ticketportal. You will then receive a link to your MyTicket portal, where you can download the ticket.
If you do not see a download function in your MyTicket portal, please contact our support team using our contact form.
You can also submit a request for an investigation to the post office.
Related Articles
What can I do if I lose my hard ticket?
We can only print and ship hard tickets once. Reprinting and shipping is therefore not possible. Please remember that once you receive your tickets, you are responsible for their safekeeping. We recommend storing them in a secure location to avoid ...
Can I convert my print@home ticket into a hard ticket?
It is not possible to subsequently convert a print@home ticket into a hard ticket. Once you have chosen a print@home ticket during the ordering process, the ticket type is fixed and cannot be changed. We ask for your understanding that exchanging ...
How do I get a new ticket after re-personalization?
When re-personalizing, the current ticket holder provides the details of the new ticket holder, including the email address. After successful re-personalization, the new ticket holder will receive an email to their MyTicket portal. Please note that ...
Why didn't I receive tickets even though I paid?
It may happen that you don't receive tickets after making a payment. There are several reasons for this: Payments made via bank transfer/prepayment require approximately 48 hours for receipt and allocation from your account. Please allow at least two ...
How can I request my ticket email again?
You can get a link to your MyTicket portal at any time at ticketpay.de/ticketportal to download your tickets from there. Please make sure that you have entered the correct email address, make sure that there are no spaces at the beginning or end and ...