From which email address are the print@home tickets sent?
Tickets will be sent exclusively by the sender "Support TicketPAY" from the email address help@ticketpay.de .
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Do I have to print my ticket?
Not every event requires the presentation of a printed print@home ticket. Often, it is sufficient to show the ticket on your mobile phone. Many event organizers provide FAQs for their events, where you can usually find out in what form the tickets ...
Why didn't I receive tickets even though I paid?
It may happen that you don't receive tickets after making a payment. There are several reasons for this: Payments made via bank transfer/prepayment require approximately 48 hours for receipt and allocation from your account. Please allow at least two ...
How can I request my ticket email again?
You can get a link to your MyTicket portal at any time at ticketpay.de/ticketportal to download your tickets from there. Please make sure that you have entered the correct email address, make sure that there are no spaces at the beginning or end and ...
Why don't I receive an email about my tickets?
There can be different reasons for this. Please first check whether the email is in your spam or junk folder. To do this, enter "TicketPAY" in the search field of your email inbox. Have you received a message that your email inbox is full? In this ...
What happens if the tickets get lost in the mail?
If this is the case, we can alternatively send you a print@home ticket. You can easily request access via ticketpay.de/ticketportal. You will then receive a link to your MyTicket portal, where you can download the ticket. If you do not see a download ...