Why didn't I receive tickets even though I paid?
It may happen that you don't receive tickets after making a payment. There are several reasons for this:
Payments made via bank transfer/prepayment require approximately 48 hours for receipt and allocation from your account. Please allow at least two business days after payment.
If you do not receive the email regarding your tickets, please contact our support team.
If you paid into the organizer's account and we don't have access to this account, it's possible that the payment hasn't been verified and allocated yet. Please contact our support team; we'll be happy to check whether we have access to the account.
The intended use was entered incorrectly and therefore cannot be assigned (manually). Please check your bank statement and the intended use specified in the order confirmation.
The intended use was incorrectly stated and the payer and the purchaser do not agree.
The amount paid is too low and does not cover the value of your shopping cart. Check the value of the goods in your order confirmation and the transferred amount. If necessary, you can transfer the remaining amount later.
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