Can I convert my print@home ticket into a hard ticket?
It is not possible to subsequently convert a print@home ticket into a hard ticket. Once you have chosen a print@home ticket during the ordering process, the ticket type is fixed and cannot be changed. We ask for your understanding that exchanging print@home tickets for hard tickets is therefore not possible.
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What can I do if I lose my hard ticket?
We can only print and ship hard tickets once. Reprinting and shipping is therefore not possible. Please remember that once you receive your tickets, you are responsible for their safekeeping. We recommend storing them in a secure location to avoid ...
What happens if the tickets get lost in the mail?
If this is the case, we can alternatively send you a print@home ticket. You can easily request access via ticketpay.de/ticketportal. You will then receive a link to your MyTicket portal, where you can download the ticket. If you do not see a download ...
Do I have to print my ticket?
Not every event requires the presentation of a printed print@home ticket. Often, it is sufficient to show the ticket on your mobile phone. Many event organizers provide FAQs for their events, where you can usually find out in what form the tickets ...
How can I request my ticket email again?
You can get a link to your MyTicket portal at any time at ticketpay.de/ticketportal to download your tickets from there. Please make sure that you have entered the correct email address, make sure that there are no spaces at the beginning or end and ...
From which email address are the print@home tickets sent?
Tickets will be sent exclusively by the sender "Support TicketPAY" from the email address help@ticketpay.de . Related articles How can I request my ticket email again?