Payment
How and where can I redeem a voucher?
If you have received a voucher through our system, you can redeem it in our voucher portal . You can tell whether the voucher was sent from our system by looking at the sender of the email or the voucher code. Email address: help@ticketpay.de Voucher ...
Why is my payment being refunded?
If you receive a refund for an order, there may be various reasons for this. If an event is cancelled If the organizer agrees to a cancellation as a gesture of goodwill If the organizer has to cancel the order for reasons unknown to us (ticket quota ...
How can I pay for the tickets if none of the options mentioned are available to me as a customer?
All ticket payment options are determined by the organizer. Only these payment methods can be used for payment. Here are some examples that may be available in the shop:
How can I change the selected payment method?
If you select an online payment method during the ordering process and decide you don't want to use it, you can cancel the payment process before completing the purchase and select a different payment method. If you have already completed the ...
I paid for my tickets twice, what now?
If you paid for the tickets twice, you will of course receive a refund. The process depends on the recipient's account. If you paid to the "TicketPAY Europe GmbH" account, please contact our support team within two business days of payment. We must ...
How do I receive an invoice for my ticket order?
The organizer has the option of sending invoices via TicketPAY. If this is the case, you will usually receive the invoice with the order confirmation. You also have the option to download your invoice in your MyTicket portal. If you have not received ...