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Where can I enter the discount code?
Discount codes are provided exclusively by the organizer. You can enter this code at the end of the ordering process when selecting your payment method and thus receive a discount on the total amount of your order. The discount is listed separately, ...
How can I change my order details?
We can change the following data: Email address Residential address Company name - if specified Company address - if specified To change your data, please follow the steps below: - Send your request directly to help@ticketpay.de using the email ...
Can I purchase tickets at a box office?
Please contact the organizer directly for information regarding possible sales locations. We generally do not have any information on this. We are not aware of any ticket sales that go beyond our system.
What does "Temporarily sold out" mean in the ticket shop?
If the status in the ticket shop is "Temporarily sold out" is displayed on a ticket, the tickets are currently in the shopping cart of another ticket buyer. Once the other ticket buyer has completed the purchase, the status will change from ...
Why isn't the discount from my discount code applied?
If the discount is not included in the total amount of your shopping cart, the selected ticket category is excluded from the discount. This setting is the responsibility of the organizer and can be set for each ticket category. If this is the case, ...
Where can I get an access code?
The organizer can only make some ticket shops or certain ticket categories accessible with an access code. This allows the organizer to ensure that only authorized persons can order tickets. The access codes are created and issued exclusively by the ...