Why can I only offer the ticket for resale through the official resale shop?
In some cases, the event organizer provides its own official resale shop. Customers can offer their tickets for resale in this shop.
This shop offers 100% protection for both you and the buyer. If a ticket is sold or purchased through the resale shop, this is not considered black market trading.
You can check whether the event organizer has enabled the resale option in your MyTicket portal. The option is called "Resell".
The button shown in the picture is visible when a resale shop is available:
However, resale via eBay or similar platforms is not permitted. We also advise all customers against purchasing tickets via eBay, Viagogo, and other platforms.
If you buy a ticket there, we cannot give you any information about it!
Related articles
Related Articles
How can I resell my ticket?
You can put your ticket up for resale via your MyTicket portal, provided the organizer has approved this. Each organizer can decide whether an official resale through our system is possible for them. Related articles Is there a guarantee that my ...How can I change the price for my resale?
You can only change the resale price if you cancel the entire sale and offer the ticket for resale again. Here is a short guide: 1. Open your MyTicket portal and click on the "Resell" tab. 2. You must first cancel the resale. 3. The ticket will then ...How can I cancel the resale?
If you have already offered a ticket for resale in the Resale Shop, you can cancel the resale at any time. Here is a short guide: 1. Please open the link to your MyTicket portal and click on the "Resell" tab. 2. To cancel the resale, click "Cancel ...Is there a guarantee that my ticket will be resold?
The Resale Shop, the official sales platform of the event organizer, offers the opportunity to resell tickets. However, there is no guarantee that your ticket will be sold. Related articles How can I resell my ticket? How do I know if my ticket has ...When will I receive the money from my resale?
You will only receive the payment after the ticket has been successfully resold. Simply listing the ticket in the resale shop isn't enough – it must be sold. After a successful resale, the money will be automatically transferred to the account you ...