Who is my contractual partner when purchasing tickets?
Your contractual partner is always the organizer.
TicketPAY acts solely as a system service provider between you and the organizer.
Even if we handle payment processing for some event organizers, we always act only on behalf of the event organizer, as a service provider.
We're happy to help you with any questions you may have about the system. Anything beyond that, such as advice on ticket purchases or on-site procedures, will be referred to the event organizer.
All settings made in the system regarding the event and the tickets offered are the responsibility of the organizer and cannot be changed by us.
You can usually find the organizer's contact details on their website under "Imprint" or in the shop under "Help".
Related Articles
Why didn't I receive tickets even though I paid?
It may happen that you don't receive tickets after making a payment. There are several reasons for this: Payments made via bank transfer/prepayment require approximately 48 hours for receipt and allocation from your account. Please allow at least two ...
Do I have to print my ticket?
Not every event requires the presentation of a printed print@home ticket. Often, it is sufficient to show the ticket on your mobile phone. Many event organizers provide FAQs for their events, where you can usually find out in what form the tickets ...
Can I purchase tickets at a box office?
Please contact the organizer directly for information regarding possible sales locations. We generally do not have any information on this. We are not aware of any ticket sales that go beyond our system.
Can I convert my print@home ticket into a hard ticket?
It is not possible to subsequently convert a print@home ticket into a hard ticket. Once you have chosen a print@home ticket during the ordering process, the ticket type is fixed and cannot be changed. We ask for your understanding that exchanging ...
How do I get a new ticket after re-personalization?
When re-personalizing, the current ticket holder provides the details of the new ticket holder, including the email address. After successful re-personalization, the new ticket holder will receive an email to their MyTicket portal. Please note that ...