Your contractual partner is always the organizer.
TicketPAY acts solely as a system service provider between you and the organizer.
Even if we handle payment processing for some event organizers, we always act only on behalf of the event organizer, as a service provider.
We're happy to help you with any questions you may have about the system. Anything beyond that, such as advice on ticket purchases or on-site procedures, will be referred to the event organizer.
All settings made in the system regarding the event and the tickets offered are the responsibility of the organizer and cannot be changed by us.
You can usually find the organizer's contact details on their website under "Imprint" or in the shop under "Help".