Where can I get an access code?
The organizer can only make some ticket shops or certain ticket categories accessible with an access code. This allows the organizer to ensure that only authorized persons can order tickets. The access codes are created and issued exclusively by the organizer. You can enter the access code in the designated field at the beginning of the order process. You will then have access to the tickets stored by the organizer that have been activated with the code.
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Where can I enter the discount code?
Discount codes are provided exclusively by the organizer. You can enter this code at the end of the ordering process when selecting your payment method and thus receive a discount on the total amount of your order. The discount is listed separately, ...
Why isn't the discount from my discount code applied?
If the discount is not included in the total amount of your shopping cart, the selected ticket category is excluded from the discount. This setting is the responsibility of the organizer and can be set for each ticket category. If this is the case, ...
What happens if the tickets get lost in the mail?
If this is the case, we can alternatively send you a print@home ticket. You can easily request access via ticketpay.de/ticketportal. You will then receive a link to your MyTicket portal, where you can download the ticket. If you do not see a download ...
How do I get a new ticket after re-personalization?
When re-personalizing, the current ticket holder provides the details of the new ticket holder, including the email address. After successful re-personalization, the new ticket holder will receive an email to their MyTicket portal. Please note that ...
How and where can I redeem a voucher?
If you have received a voucher through our system, you can redeem it in our voucher portal . You can tell whether the voucher was sent from our system by looking at the sender of the email or the voucher code. Email address: help@ticketpay.de Voucher ...