What if I have not yet reached the minimum age for an upcoming event?

What if I have not yet reached the minimum age for an upcoming event?

If you have not reached the required minimum age by the start of the event, you will be refused entry.

If you reach the minimum age during an event lasting several days, you will only be allowed entry from that day onwards.

In a few cases, you will be granted access with an accompanying person or a letter of permission from your legal guardian.
For further information, please contact the organizer directly.


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