Can I purchase tickets at a box office?

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• Who is my contractual partner when purchasing tickets?

  Your contractual partner is always the organizer. TicketPAY acts solely as a system service provider between you and the organizer. Even if we handle payment processing for some event organizers, we always act only on behalf of the event organizer, ...

• Why didn't I receive tickets even though I paid?

  It may happen that you don't receive tickets after making a payment. There are several reasons for this: Payments made via bank transfer/prepayment require approximately 48 hours for receipt and allocation from your account. Please allow at least two ...

• Can I convert my print@home ticket into a hard ticket?

  It is not possible to subsequently convert a print@home ticket into a hard ticket. Once you have chosen a print@home ticket during the ordering process, the ticket type is fixed and cannot be changed. We ask for your understanding that exchanging ...

• How do I get a new ticket after re-personalization?

  When re-personalizing, the current ticket holder provides the details of the new ticket holder, including the email address. After successful re-personalization, the new ticket holder will receive an email to their MyTicket portal. Please note that ...

• Do I have to print my ticket?

  Not every event requires the presentation of a printed print@home ticket. Often, it is sufficient to show the ticket on your mobile phone. Many event organizers provide FAQs for their events, where you can usually find out in what form the tickets ...